While booking Mussoorie packages a person always desires for a stay at a hotel that regards its guests in high esteem. To be one of the 3 star hotels in Mussoorie that fulfils this aspiration of the guests you need to emotionally connect with your guests. Here are the tips to emotionally connect with hotel guests so as to compel them to stay at your hotel whenever they next pay the visit to this place.
If you wish to emotionally connect with your guests, then it is important that you use the names of your guests instead of addressing them as sir or Madame. As far as staff of luxury hotels in Mussoorie is concerned they must always introduce themselves by using their first name especially ones on the front desk particularly when they are on telephone with the guest. Also, the staff must always address the guests by their title and the surname directly. This is the key to getting the first impression right on your guests who will surely be overwhelmed by this gesture of yours.
You must study the guests who repeatedly pay a visit to your hotel. This will help you to customize your services for the guests who will then refer you to a lot of other people in his circle. Also, you can personalize the experience of welcoming the guests depending on the need of an hour. For further customized experience you can ask your guest the purpose of their visit and make the similar preparations in the room. This will have a profound impact on your visitor that is immensely good for the reputation of your hotel.
All in all, these are the tips to emotionally connect with hotel guests that will help you excel in the hospitality industry.